Terms of Service

Effective Date: June 7, 2025

Welcome to Genesis Health Solutions, LLC ("Genesis Health", "we", "us", or "our"). By accessing or using our website and telehealth services at www.gen3health.com (the “Site”), you agree to comply with and be bound by the following Terms of Service (“Terms”). Please read them carefully before using our Services.

1. Eligibility

To use our Services, you must be:

  • At least 18 years old or the legal age of majority in your state;
  • A resident of a U.S. state where our providers are licensed to practice;
  • Legally capable of entering into binding agreements.

2. Telehealth Services

Genesis Health connects you with licensed healthcare providers for virtual medical consultations, wellness services, weight loss support, hormone therapy, and more. These services are:

  • Not for emergency use – Call 911 in case of a medical emergency;
  • Limited to non-urgent care only;
  • Delivered by credentialed, licensed medical professionals.

3. Medical Disclaimer

Genesis Health Solutions, LLC does not practice medicine. All medical advice and services are provided solely by our licensed healthcare providers. Content on our Site is for educational purposes and should not replace personalized care from a medical professional.

4. User Accounts

To use certain Services, you may need to create an account. You agree to:

  • Provide accurate, up-to-date information;
  • Keep your login credentials confidential;
  • Notify us of any unauthorized account activity.

5. Payment and Billing

You agree to pay all applicable fees at the time of service. This includes:

  • Per-visit fees,
  • Subscription or membership charges,
  • Product or supplement costs.

Genesis Health does not currently bill insurance. All payments are final unless otherwise stated.

6. Privacy

We respect your privacy and safeguard your personal health information in accordance with HIPAA. Please review our Privacy Policy for details on how your data is used and protected.

7. Prohibited Conduct

You may not:

  • Use the Services for unlawful purposes;
  • Provide false health information;
  • Attempt to access accounts or data that do not belong to you;
  • Disrupt or harm the platform’s functionality or security.

8. Termination

Genesis Health may suspend or terminate your account and access to Services for:

  • Violation of these Terms;
  • Fraudulent or abusive behavior;
  • Legal or regulatory concerns.

9. Intellectual Property

All content, graphics, logos, and technology on this Site are the property of Genesis Health Solutions, LLC or its licensors. You may not reproduce or use any part of the Site without written permission.

10. Limitation of Liability

Genesis Health Solutions, LLC is not liable for any indirect, incidental, or consequential damages arising out of your use (or inability to use) the Services. We do not guarantee specific outcomes or results.

11. Indemnification

You agree to indemnify and hold harmless Genesis Health Solutions, LLC, its affiliates, providers, and employees from any claims or liabilities resulting from your use of the Site or Services, or your violation of these Terms.

12. Governing Law

These Terms are governed by the laws of the State of Wyoming. Any legal action or proceeding shall be brought in the courts located in Laramie County, Wyoming.

13. Changes to Terms

We may update these Terms from time to time. Changes will be posted here with an updated effective date. Your continued use of the Services indicates your acceptance of any updated Terms.

14. Contact Us

Genesis Health Solutions, LLC
📍 Registered in Wyoming
📧 Email: support@gen3health.com
🌐 Website: www.gen3health.com

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